We take extraordinary measures so your Sensear product will give you many years of dependable service.
To begin the process, fill out the form below and submit it to our customer service department. Remember to send your Sensear product to us using an insured, traceable method to the appropriate address listed on this page. We are not responsible for products that do not make it to us. Please also include your product and proof of purchase in the package in order for us to process your warranty request.
SENSEAR STANDARD WARRANTY TERMS & CONDITIONS
This limited warranty is issued by the Sensear entity that sold the Product to the original purchaser, as identified on the applicable sales invoice (“SENSEAR”). SENSEAR warrants that the SENSEAR-manufactured hearing protection products (“Product”) listed below will be free from defects in materials and workmanship under normal use and service for a period of twelve (12) months from the original date of purchase.
SENSEAR will at its absolute discretion repair or replace the Product where a defect in material or workmanship occurs, at no charge to the end user for parts or labor. SENSEAR reserves the right to replace the Product with the same or equivalent part or Product rather than repair it. Where a part or Product is replaced, the part or Product becomes the property of SENSEAR. SENSEAR reserves the right to use refurbished parts or Product for repair or replacement.
SENSEAR is not responsible for any damage caused to or by accessory or ancillary equipment connected or attached to the Product that is not provided by SENSEAR and is not expressly designed to operate in conjunction with the Product.
This warranty is not assignable or transferable to any other party, this warranty is extended to the original purchaser of the Product only.
This warranty is in addition to your statutory rights provided under the Trade Practices Act, or relevant legislation in your state or territory.
SENSEAR reserves the right to limit its liability to the repair, replacement, or refund of the purchase price of a Product. Under no event shall SENSEAR be liable for damages more than the original purchase price of the Product, for any loss of use, loss of time, inconvenience, loss of profits or savings, loss of revenue, commercial loss, or any other incidental, special or consequential loss to the full extent such may be disclaimed by the law.
This warranty does not cover:
• Defect or damage resulting from use of the Product in other than its normal or intended manner.
• Defects or damage occurring from misuse, abuse, accident, corrosion, fire, liquid intrusion, or neglect, including during transportation.
• Defects or damage occurred from improper or unauthorized testing, operation, maintenance, service, repair, alteration, modification, or adjustment.
• Freight costs to the place of repair.
• Product that has been subjected to unauthorized or illegal alteration of the firmware or software in the Product.
• Cosmetic damage to the Product that does not interfere with the intended operation of the Product.
• Normal wear and tear.
• Product where the serial number has been removed or altered.
• Any batteries rechargeable or otherwise either shipped with or internal to the Product.
• Any consumable items, for example replaceable ear-tips or ear- cup pads.
• Warranty claims made outside of the warranty period.
• Warranty claims made without appropriate proof of purchase bearing both the original purchase price and date.
• All other warranties, conditions, terms, representations, and undertakings whether express or implied.
To register your product visit: sensear.com/support/headset-registration
If you require warranty service visit: sensear.com/support/service-and-repair
Additional Resources
Our Warranty Addresses
For the Asia Pacific
Sensear Pty Ltd.
Attn: Sensear Warranty
4 Hehir Street
Belmont, WA 6104 Australia
For the Americas
Sensear Inc.
Attn: Sensear Warranty
1141 East Main Street, Suite 201
East Dundee, IL 60118
For Europe, the Middle East, and Africa
Contact your dealer or distributor from which you purchased your product.
